Track & trace

Where is my shipment?

One number, the full journey. Enter your Global Express tracking ID for live milestones, customs status and a confirmed delivery window.

Shipment tracker

Works for parcels, pallets, containers and charters

● System live

No tracking number? Try a demo: GEL8842190 · GEL5512004 · GEL7730451

How it works

From label to signature in six scans.

Every handover is scanned. That means you always know which facility has your cargo, who signed for it and when.

1 · Label & booking

A tracking number is issued the moment your booking is confirmed, with a printable label or API response.

2 · Collection

Your driver scans at pickup. You get an alert with the collector’s name and timestamp.

3 · Hub processing

Inbound and outbound scans at each hub, with weight and dimension verification.

4 · Customs clearance

Declaration filed, duty calculated and release captured — visible in your timeline.

5 · Final mile

Loaded to the delivery vehicle with a live ETA and a two-hour window.

6 · Proof of delivery

Signature, photo and GPS pin stored against the shipment — downloadable for 24 months.

For developers

Put tracking inside your own storefront.

Our Tracking API returns the same milestone data you see here, in JSON, with webhooks for every status change. Average integration time: nine days.

REST & GraphQL endpoints with sandbox keys
Webhooks for picked up, in transit, exception, delivered
White-label tracking pages that match your brand

Request API access

GET /v2/shipments/GEL8842190

{
  "tracking_number": "GEL8842190",
  "status": "in_transit",
  "origin": "LAX",
  "destination": "LHR",
  "eta": "2025-11-14T14:20:00Z",
  "milestones": [
    { "code": "PU",  "at": "2025-11-11T09:04Z" },
    { "code": "DEP", "at": "2025-11-11T21:40Z" }
  ]
}

Shipment exception?

Call the 24/7 exception desk on +1 (800) 555-0199 and quote your tracking number.

Email updates

Add up to five recipients per shipment in the customer portal, or via the API.

Proof of delivery

Download signed PODs for 24 months from the portal — or ask us to email them automatically.